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Hilton honors benefits at the host hotel

My Hilton honors number has changed after I made the reservation at the host hotel for the NABC. Yesterday, when I called the hotel to change the frequent guest number on my reservation, I was told that they wouldn't do that because for the block of rooms reserved by the ACBL, the Hilton honors benefits doesn't apply. I have stayed many times in the past at Hilton, Hyatt, Marriott, Sheraton and other chain hotels hosting NABCs and always been able to get the hotel points and other benefits you get as a member hf the hotels loyalty program. Does anybody know if it's true that you don't get the Hilton benefits at the Hilton Hawaiian Village in Honolulu if you made the reservation via the ACBL? Or, was the person I spoke to at the hotel just ill informed? Given that OnPeak asks for your Frequent Guest Number when you book a room it seems almost unbelievable to me that you would not be eligible for hotel points and other benefits. If this is true, I'm tempted to cancel my reservation, suck up the $224 cancellation penalty and find a better option.

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