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Weird BBO occurrence

I wonder how often this occurs on BBO. Yesterday we played in the 10 am  ACBL SYC game (#755). In the first round, the 3rd hand never appeared on my screen. I thought the round was over and we were just waiting for the next round. I should have known it was 3 boards a round. After the entire session over, my partner asked me what happened, and that the director "told" him we got average. But I checked and we actually got 0% and opponents got 100%. I assume the opponents contact the director and said it was our fault. My partner e-mailed BBO and did not get any response. I don't care about the score, just want to know if I need to look out for this in future. Thanks.

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